Shipping policy
Shipping Policy
At Chefs Vital, we are committed to delivering your orders safely and on time. Please review our shipping policy before placing an order.
Order Processing
- Orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During sales, promotions, or peak seasons, processing times may be slightly longer.
Delivery Time
Estimated delivery times within Pakistan:
- Major Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times are estimates and may vary due to weather conditions, courier delays, or public holidays.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and order value.
- We may offer Free Shipping on selected promotions or minimum order amounts.
- Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
- Once your order is dispatched, a tracking number will be shared via SMS, WhatsApp, or email.
- You can use the tracking information to monitor your shipment's progress.
Address Accuracy
Customers are responsible for providing accurate shipping information.
If an incorrect address or phone number is provided, delivery delays may occur, and additional shipping charges may apply.
Delayed or Lost Shipments
While we work with trusted courier partners, unexpected delays may occur. If your order has not arrived within the estimated timeframe, please contact our support team for assistance.
Failed Deliveries
Orders may be returned to us if:
- The customer is unavailable after multiple delivery attempts.
- An incorrect shipping address is provided.
- The order is refused upon delivery.
Additional shipping charges may apply for re-shipment.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team:
Email: support@chefsvital.com
Thank you for shopping with Chefs Vital! 👨🍳✨